Frequently Asked Questions
Everything you need to know about your Box Menswear order.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. Our underwear and apparel are designed for a snug, athletic fit; if you prefer a looser feel, we recommend ordering one size up.
What is your return policy on underwear?
For hygiene reasons, we can only accept returns on underwear and swimwear if the items are unopened in their original, sealed packaging. All other apparel must be returned in unworn condition with tags attached within 30 days.
How long does international shipping take?
We ship worldwide from our distribution centers. Standard international shipping typically takes 7-14 business days, while express options are available at checkout for delivery within 2-5 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Klarna and Afterpay in select regions.
Will I have to pay customs or import duties?
Orders shipped outside of our primary hubs may be subject to import taxes and customs duties levied by the destination country. These charges are the responsibility of the customer.
How should I care for my Box Menswear products?
To maintain the quality and elasticity of the fabric, we recommend machine washing on a cold, gentle cycle and air drying. Avoid using bleach or ironing directly on printed logos.